Refund and Cancellation Policy

1. Subscription Services

• Annual subscriptions may be cancelled with 30 days written notice
• Partial refunds are calculated on a pro-rata basis for unused subscription periods
• Cancellations take effect at the end of the current billing cycle

2. Refund Eligibility

Full Refunds Available:

• Service cancellation within 14 days of initial subscription
• Significant service outages exceeding 72 hours in a billing period
• Failure to provide core functionality as advertised

Partial Refunds Available:

• Mid-term cancellation due to school closure or merger
• Technical issues preventing system use for extended periods
• Documented service failures affecting educational operations

3. Non-Refundable Items

• Setup and implementation fees
• Training and professional services
• Customization and integration work
• Data migration services

4. Refund Process

• Refund requests must be submitted in writing with justification
• Requests are reviewed within 10 business days
• Approved refunds are processed within 30 days
• Refunds are issued to the original payment method

5. Cancellation Procedures

For Schools:

• 30-day written notice required for subscription cancellation
• Data export must be completed before account closure
• Outstanding payments must be settled before cancellation

For Individual Users:

• Account deactivation can be requested through system settings
• Personal data will be retained according to school policies
• Re-activation may be possible subject to school approval

6. Data Retention After Cancellation

• Student academic records are retained according to legal requirements
• Personal user data may be deleted after account closure
• Schools may maintain archived data for compliance purposes
• Users can request data deletion subject to legal obligations

7. Service Modifications

• We reserve the right to modify services with reasonable notice
• Significant changes may qualify users for cancellation without penalty
• Price changes will be communicated at least 60 days in advance

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Contact Information

For questions regarding these Terms and Conditions, please contact:

General Inquiries: smartvidhya@gmail.com
Privacy Concerns: smartvidhya@gmail.com
Technical Support: smartvidhya@gmail.com
Billing and Refunds: smartvidhya@gmail.com

 

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Last Updated: 01/06/2025
These terms are subject to change. Users will be notified of any modifications.