Privacy Policy

Privacy Policy

Last updated: July 1, 2025

1. Introduction

Welcome to SmartVidhya ("we," "us," "our," "Platform"). We are committed to protecting the privacy and security of all users, including teachers, students, educational institutions, and parents/guardians. This Privacy Policy explains how we collect, use, store, and protect your personal information.

Important Note for Students Under 18: If you are under 18 years of age, please ensure your parent or guardian has reviewed and approved this Privacy Policy before using our Platform.

2. Information We Collect

2.1 Personal Information

For Teachers:

  • Full name, email address, phone number
  • Educational institution affiliation
  • Professional credentials and certifications
  • Profile photo and bio (optional)
  • Teaching subjects and grade levels

For Students:

  • Full name, email address (if over 13), username
  • Grade level, school affiliation
  • Date of birth (for age verification)
  • Parent/guardian contact information (for users under 18)
  • Academic progress and performance data

For Parents/Guardians:

  • Full name, email address, phone number
  • Relationship to student
  • Communication preferences

2.2 Educational Data

  • Course enrollment and completion records
  • Assignment submissions and grades
  • Quiz and test results
  • Learning analytics and progress tracking
  • Classroom participation and engagement metrics
  • Messages and communications within the Platform

2.3 Technical Information

  • IP address, device type, browser information
  • Log files and usage patterns
  • Cookies and similar tracking technologies
  • Location data (general geographic area only)

2.4 Payment Information

  • Processed securely through Razorpay payment gateway
  • We do not store credit card or banking details on our servers
  • Transaction history for subscription and course purchases

3. How We Use Your Information

3.1 Educational Services

  • Facilitate online learning and teaching activities
  • Track academic progress and provide personalized learning experiences
  • Enable communication between teachers, students, and parents
  • Generate progress reports and analytics
  • Provide technical support and customer service

3.2 Platform Improvement

  • Analyze usage patterns to enhance user experience
  • Develop new features and educational tools
  • Conduct research on learning effectiveness (anonymized data only)
  • Ensure platform security and prevent fraud

3.3 Communication

  • Send important platform updates and notifications
  • Share educational resources and announcements
  • Provide customer support and respond to inquiries
  • Send marketing communications (with explicit consent, opt-out available)

4. Data Sharing and Disclosure

4.1 Educational Context

  • Teachers can access their students' academic performance and progress data
  • Students can view their own academic records and progress
  • Parents/Guardians can access their child's educational data and progress reports
  • School Administrators (if applicable) can access institutional analytics and reports

4.2 Third-Party Services

  • Razorpay: For secure payment processing (compliant with PCI-DSS standards)
  • Cloud Storage Providers: For secure data storage and backup
  • Analytics Services: For platform performance monitoring (anonymized data only)
  • Email Services: For communication and notifications

4.3 Legal Requirements

We may disclose information when required by law, court order, or to:

  • Protect the safety of users, especially minors
  • Investigate potential violations of our Terms of Service
  • Comply with educational regulations and data protection laws

5. Student Privacy Protection (COPPA & FERPA Compliance)

5.1 Children Under 13

  • We comply with the Children's Online Privacy Protection Act (COPPA)
  • Parental consent is required before collecting personal information from children under 13
  • Parents can review, modify, or delete their child's information at any time

5.2 Educational Records

  • We comply with the Family Educational Rights and Privacy Act (FERPA)
  • Educational records are kept confidential and secure
  • Students and eligible parents have the right to access and correct educational records

5.3 Data Minimization

  • We collect only the minimum data necessary for educational purposes
  • Student data is not used for advertising or commercial purposes
  • No sale of student personal information to third parties

6. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Functions: User authentication, session management, security
  • Analytics: Understanding platform usage and performance (anonymized)
  • Preferences: Remembering user settings and customizations
  • Communication: Enabling chat and messaging features

Cookie Management: You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit platform functionality.

7. Data Security

7.1 Security Measures

  • Industry-standard encryption for data transmission and storage
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication options
  • Secure data centers with restricted access
  • Employee training on data protection and privacy

7.2 Data Breach Response

  • Immediate investigation and containment of any security incidents
  • Notification to affected users within 72 hours
  • Cooperation with relevant authorities and compliance with breach notification laws

8. Data Retention

8.1 Active Accounts

  • Personal and educational data retained while account is active
  • Academic records maintained for educational continuity

8.2 Account Closure

  • Personal data deleted within 30 days of account closure request
  • Academic records may be retained longer as required by educational regulations
  • Anonymized data may be retained for research and platform improvement

8.3 Inactive Accounts

  • Accounts inactive for 3+ years may be automatically deleted
  • Email notification sent before deletion with option to reactivate

9. Your Rights and Choices

9.1 Access and Control

  • View and download your personal information
  • Correct inaccurate or incomplete data
  • Delete your account and associated data
  • Control privacy settings and communication preferences

9.2 Parental Rights

  • Access and review your child's information
  • Request corrections or deletions
  • Withdraw consent for data collection
  • Receive notifications about data practices

9.3 Data Portability

  • Export your educational data in standard formats
  • Transfer data to other educational platforms (where technically feasible)

10. International Data Transfers

If you access our Platform from outside India:

  • Your data may be transferred to and processed in India
  • We ensure adequate protection through appropriate safeguards
  • Data transfers comply with applicable international data protection laws

11. Age Restrictions

  • Platform designed for users 6 years and older
  • Users under 13 require parental consent
  • Users 13-17 should have parental awareness of platform usage
  • Special protections apply to all users under 18

12. Updates to This Policy

  • We may update this Privacy Policy periodically
  • Significant changes will be communicated via email and platform notifications
  • Continued use after updates constitutes acceptance of new terms
  • Previous versions available upon request

13. Contact Information

Privacy Officer: gajanandprajapat843@gmail.com General Support: smartvidhy@gmail.com

Phone: +91-6367846689

For Parents/Guardians: smartvidhy@gmail.com For Schools/Institutions: smartvidhy@gmail.com

14. Governing Law

This Privacy Policy is governed by the laws of India and applicable international data protection regulations, including GDPR where applicable.

Last Updated: July 1, 2025 Effective Date: July 1, 2025

By using our Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.